Your data is secure.

Your health information is sensitive. We treat it that way.

Our application is designed with security and privacy as foundational requirements, not afterthoughts.

Security, Privacy, and Regulatory

We design our systems to protect personal and health-related information in accordance with recognized privacy and security frameworks, including HIPAA (United States) and PIPEDA (Canada), where applicable.

This page explains what that means in practice.

What data we collect (and why)

We only collect data that is necessary to provide the service.

This may include:

  • Basic account information (such as email address)

  • Lab reports or test results you choose to upload

  • Usage data needed to operate and improve the service

We do not collect data unrelated to providing educational explanations or preparing you for conversations with your healthcare provider.

How your data is protected

We use industry-standard safeguards to protect your information, including:

  • Encryption in transit and at rest
    Data is encrypted when it is sent to our servers and while it is stored.

  • Secure cloud infrastructure
    Our systems run on reputable cloud providers with robust physical and network security controls.

  • Access controls
    Access to systems and data is restricted to authorized personnel who require it to operate the service.

  • Regular security updates
    Systems and dependencies are kept up to date to address known vulnerabilities.

No system is ever “perfectly secure,” but our goal is to reduce risk to a level appropriate for sensitive health-related information.

How we use your data

Your data is used only to:

  • As reference to explain the right labs and terminology

  • Operate, maintain, and improve the application

We do not sell your personal health information.

We do not use your uploaded data for advertising purposes.

Data retention and deletion

You remain in control of your data.

You may delete uploaded documents or close your account at any time.

Deleted data is removed from active systems within a reasonable timeframe, subject to backup and legal requirements.

What this service is not

For clarity and safety:

  • This application is not monitored in real time

  • It is not intended for emergencies

  • It does not replace medical care or professional judgment

If you believe you are experiencing a medical emergency, seek immediate medical attention or contact emergency services.

Your responsibility

While we work to protect your information:

  • You are responsible for keeping your login credentials secure

  • We recommend using a strong, unique password

  • Avoid uploading information from shared or public devices when possible

Transparency and questions

We believe trust comes from clarity.

If you have questions about security or privacy, or want more detail about how your data is handled, you can contact us.